Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here, please feel free to give us a call at 704-932-1182.

We see cats and dogs.

No. Your pet will be evaluated as quickly as possible upon arrival. If your pet is critical it will be seen immediately ahead of less critical patients. If your pet is stable it will be seen in the order of arrival.

We accept cash, Visa, Mastercard, American Express, Discover, Scratchpay, and Care Credit.

Payment is due when services are rendered. We do have an option for financing through Care Credit as well as Scratchpay

Delays may occur with an increased volume of emergency cases, especially on the weekends and holidays. Delays will occur when the veterinarian is interrupted by an emergency surgery or involved with a critical patient. The veterinarian spends as much time as necessary to properly attend to each and will determine the priority of cases based on the needs of each patient. All patients will be attended to as soon as reasonably possible.

No. We only have the medical records established at our hospital available for access.

When you cannot reach your family veterinarian, we welcome calls about your pet’s immediate health concerns. If there are concerns about your pet’s condition, we may advise you to bring in your pet for an examination. We cannot diagnose or treat over the phone. We will ensure that you know the location, emergency room fee, and the anticipated wait time.

In order to recommend medications we must first establish a patient/doctor relationship. We cannot diagnose or treat medical conditions over the phone.

We normally advise you to contact your family veterinarian for the refill of medications. If you have a concern feel free to contact us for further advice.

Our services are limited to serving our emergency and critical care patients. Please see our local daytime veterinarians page for area clinics that provide routine and preventative care.

No. Our pharmacy stock is limited to treating our critical care and emergent cases.

We accept only injured or sick strays. The attending veterinarian will make the decision on the admission and subsequent treatment of the animal. We are unable to accept healthy strays or abandoned litters of puppies or kittens due to staffing and space limitations. We recommend contacting a local rescue organization, humane society, or animal control (see our links page) for assistance with healthy strays.

If you find a stray cat or dog, you may bring the pet to us for a microchip check.  If a chip is found, every effort will be made to contact the owner.  However, we cannot accept healthy strays at our hospital.

We recommend that you take the pet to the animal shelter in the county where it was found as soon as possible. The shelter is a centralized location that most people will immediately check when they have lost a pet.

If you choose to house the animal in your home, you still have obligations under the law.  This is a set process that has two steps:

  • You must, within 24 hours from the time such animal came into your possession, notify an animal control officer or the shelter of the found pet.  See the attached list for phone numbers and online links to file a found pet report in nearby counties.
  • You must also advertise the stray animal in the local newspaper for 3 consecutive days.  Newspapers offer free found ads.
  • If you elect to advertise the animal in the local newspaper and the prior owner does not respond by the tenth day from the last day of publication of the notice, then you shall be deemed the legal owner.
It is also recommended to make Facebook and other social media posts in an effort to locate the owner.  Some common lost and found sites include: Lost & Found Pets – North Carolina (or your county) on Facebook, PawBoost.com, NextDoor.com​, and Craigslist

Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here, please feel free to give us a call at 704-932-1182.

We see cats and dogs.

No. Your pet will be evaluated as quickly as possible upon arrival. If your pet is critical it will be seen immediately ahead of less critical patients. If your pet is stable it will be seen in the order of arrival.

We accept cash, Visa, Mastercard, American Express, Discover, Scratchpay, and Care Credit.

Payment is due when services are rendered. We do have an option for financing through Care Credit as well as Scratchpay

Delays may occur with an increased volume of emergency cases, especially on the weekends and holidays. Delays will occur when the veterinarian is interrupted by an emergency surgery or involved with a critical patient. The veterinarian spends as much time as necessary to properly attend to each and will determine the priority of cases based on the needs of each patient. All patients will be attended to as soon as reasonably possible.

No. We only have the medical records established at our hospital available for access.

When you cannot reach your family veterinarian, we welcome calls about your pet’s immediate health concerns. If there are concerns about your pet’s condition, we may advise you to bring in your pet for an examination. We cannot diagnose or treat over the phone. We will ensure that you know the location, emergency room fee, and the anticipated wait time.

In order to recommend medications we must first establish a patient/doctor relationship. We cannot diagnose or treat medical conditions over the phone.

We normally advise you to contact your family veterinarian for the refill of medications. If you have a concern feel free to contact us for further advice.

Our services are limited to serving our emergency and critical care patients. Please see our local daytime veterinarians page for area clinics that provide routine and preventative care.

No. Our pharmacy stock is limited to treating our critical care and emergent cases.

We accept only injured or sick strays. The attending veterinarian will make the decision on the admission and subsequent treatment of the animal. We are unable to accept healthy strays or abandoned litters of puppies or kittens due to staffing and space limitations. We recommend contacting a local rescue organization, humane society, or animal control (see our links page) for assistance with healthy strays.

If you find a stray cat or dog, you may bring the pet to us for a microchip check.  If a chip is found, every effort will be made to contact the owner.  However, we cannot accept healthy strays at our hospital.

We recommend that you take the pet to the animal shelter in the county where it was found as soon as possible. The shelter is a centralized location that most people will immediately check when they have lost a pet.

If you choose to house the animal in your home, you still have obligations under the law.  This is a set process that has two steps:

  • You must, within 24 hours from the time such animal came into your possession, notify an animal control officer or the shelter of the found pet.  See the attached list for phone numbers and online links to file a found pet report in nearby counties.
  • You must also advertise the stray animal in the local newspaper for 3 consecutive days.  Newspapers offer free found ads.
  • If you elect to advertise the animal in the local newspaper and the prior owner does not respond by the tenth day from the last day of publication of the notice, then you shall be deemed the legal owner.
It is also recommended to make Facebook and other social media posts in an effort to locate the owner.  Some common lost and found sites include: Lost & Found Pets – North Carolina (or your county) on Facebook, PawBoost.com, NextDoor.com​, and Craigslist